Hiring agents has huge benefits for your company.  An agent, in essence, is either an employee or outside party that a company hires to carry out tasks or act on its behalf.  It promotes efficiency and allows others with expertise to impart that expertise on behalf of your company. However, with agents comes the possibility of liability attaching as if principal was still acting on its own behalf.  There are situations when principals are more likely to be held liable, which may depend on the type of principal you are: disclosed, partially disclosed, or undisclosed.